Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes Send the Verification Checklist • Press F15 (shift F3) Letter Sub-Menu - FMEN • Select A for Letter Generation • Leave the AU number and Load ID • Letter Type C173 – Verification Checklist • press enter Letter Details - LDTL • Enter your telephone number • Press F4 to bypass warning • Review the top of Form 173 • Press Enter • Enter 10/15/06 for the Food Stamps due date • Type “X” next to “Your Ongoing TANF, Medicaid, or Food Stamps will be closed” statement • Press Enter • Type “X” in the Food Stamp column • Verification needed – Separation Notice from McDonalds • Press Enter to move through each screen of the letter, at the end of the letter, Press Enter back to Letter Details Letter Details - LDTL • Press F14 (Shift F2) to update the data base Letter Sub-Menu - FMEN • Press F3 back to ERN1 PG-32
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes To check to see if the letter has been sent • Press F15 (shift F3) Letter Sub-Menu - FMEN • Select D for Letter Update • Leave the AU number and Load ID • press enter Letter Summary - LSUM ERN2 ERRO ELIG FSFI • Review the screen (Note: you can type a Y in the Select field to review the letter sent to the AU) • Press F3 back to the ERN1 Screen • press enter • Fast path to DONE • ignore all Clearinghouse errors and problem solve all others. • review and enter Y to confirm (if needed, however you should not have to confirm since you did not make any changes to the SUCCESS screens) • review and enter Y to confirm (if needed, however you should not have to confirm since you did not make any changes to the SUCCESS screens) DONE • press enter to commit to the data base PG-33
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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