Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase II PG October 24, 2007
Adding and Deleting People
II.
WALK THROUGH CASE: MARGARET SIMMONS ADD A PERSON
This case will demonstrate how to add a new baby to an ongoing case. Note: Due to
system limitations in the training region we must use the dates below to process
the change.
Background
Margaret Simmons calls on 10/05/06 to report that she had her baby, Michael S.
Simmons on 10/03/06. He is a black male, a U.S. citizen, and has no income or
resources. She states the hospital completed papers to send to Social Security to
enumerate Michael and presented her with a letter of confirmation of birth which
she faxed to the worker. She states she will not receive child support from
Michael's father Jack Owens. You review all points of eligibility on SUCCESS
while you have her on the phone.
Your Assignment
• Register, interview, and complete the application processing and finalization
functions to add Michael to the FS case using the data below.
STEP 1
Register New Person
AMEN
• select K
• enter Margaret’s FS AU ID#
NAME
• cannot change any information, press enter
MEMB
• Michael S. Simmons
• DOB 10/03/06
• black male
• leave all SSN info fields blank (this will be completed in the interview)
PG-8