Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People IV. WALK THROUGH CASE: MARCIE KIRBY DELETE A PERSON This case will demonstrate how to delete a person from an ongoing case. Background • Marcie Kirby calls on 10/05/06 to report that her two grandchildren, Angela and Steven Ledbetter, moved out on 10/02/06. They are now living with their parents. Your Assignment AMEN ADDR • Delete the children and the childcare from the FS case. • select R and enter Marcie’s FS AU ID# XXXX00201 • A/R reports that Angela and Steven moved out on 10/02/96 to live with their parents. Children deleted 10//05/06. • press F21 to access the NARR Screen. Select and complete the Narrative Macro/Quick Script “Change Reported to Change Center” PG-21
Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People UPDATE NARRATIVE - NARR NARR xxxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx Today's Date is 10/05/2006 12:16:52 PM Reported Change: Earned Income( ) Unearned Income( ) Change in Address( ) Shelter( ) HH Size(X ) Childcare( ) Resources( ) Other( ) Expenses exceed income? (N) Y/N ( ) N/A Change resulted in FS Benefit ( ) Increase (X) Decrease ( ) No Change Or ( ) Ineligibility E-mail sent: Follow up required by county? (N )Y/N No action taken by call center. ( ) Y/N If E-mail was sent: Why? Does A/R receive subsidized Child Care? (N)Y/N REMARKS: Angela and Steven Ledbetter moved out, now living with their parents Enter Name, Load and Tel # xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx STAT • F1 to find the status reason (500 series) that someone has moved out of the household and enter it for each one of the children who moved out Note: Workers may only use 500 Series Codes; all other codes are SUCCESS system generated codes. • Press F9 to access the REMARKS Screen. Select and complete the Removing a Household Member from the AU Macro/Quick Script from the Master Macros List for Each Child. PG-22
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