Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase 2 PG October 24, 2007
Financial Changes
IV.
Walk Through: MARGARET SIMMONS Increased Wages
This case will give you an opportunity to practice changing a timely report of an increase
in earnings already budgeted in the case. Note: Due to system limitations in the
training region we must use the dates below to process the change.
Background
Ms Simmons calls on 10/02/06 to report that she will now baby-sit full time, 40
hours per week for her employer Sally Hughes. She states she will now earn
$160.00 per week effective 10/05/06 to baby-sit both of Ms Hughes. Ms Simmons
states she will now work 40 hours per week, paid on Mondays. Ms Hughes states
that she thinks she may be over the income limit for Food Stamps but she is not
sure.
Your Assignment:
• Change wages for the ongoing month and complete the appropriate
Macros/Quick Scripts.
AMEN
• Select R and enter Margaret’s FS AU ID#
ADDR
• Press F21 to access the NARR Screen. Select and complete the Narrative
Macro/Quick Script “Change Reported to Change Center”.
PG-19