Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase 2 PG October 24, 2007
Financial Changes
XI. INDEPENDENT STUDY: TANGELA HEARD ADDRESS
CHANGE/ INCREASE IN SHELTER DEDUCTIONS
This case will give you an opportunity to practice adding reported new wages to an
ongoing case.
Background:
• Tangela Heard calls on 10/05/06 to report that she has moved on 9/30/06 to 236
Hampton Road Atlanta, GA. 30304. She still lives in the same county. Only her
and her daughter in the AU. Her phone number has not changed. Her new rent
amount will be $680/month, which includes the gas for heat. She does have a
window air conditioning. She is responsible for paying the electric, water and
telephone bills. Her new landlord is Diana Miller, 1821 West Hampton Road,
Atlanta, GA 30345, phone number 678-564-8954. Management is not
questionable. She has already faxed a copy of her new lease and rent receipt.
She rented at her previous address 04/2000 – 10/2006.
Your Assignment:
Document the change, change her address and SUA type and rent amount. Run
trial budget/eligibility to determine whether or not verification is required.
Complete the appropriate Macros/Quick Scripts.
Tangela Heard AU# XXXX00085
PG-66