Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG February 29, 2008 Putting It Together I. Objectives for Putting It Together By the end of this section, you should know: • how to add a new person to an ongoing combination Food Stamp and Medicaid Case • which Macros/Quick Scripts to document when adding a new person to an ongoing combination Food Stamp and Medicaid Case PG-1
Call Center Food Stamp Phase II PG February 29, 2008 Putting It Together Putting It Together Combination Cases FS/MA Add a Person to More Than One Program at One Time!! K – to register the new person into all cases at the same. Note: on the AMEN screen you only have to enter one AU number. SUCCESS will then list all the cases for that Head of AU on the INCH Screen in the “K” process O – to add the non-financial and financial information for the all cases at one time P – to add verification (if required), new or terminated income, or any other required information for the different cases Q – to finalize EACH case separately and issue benefits for the new person added to the cases. PG-2
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