Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Family Medicaid Phase 2 PG February 29, 2008
TMA
II. KATHERINE NORWOOD – INCREASE INCOME WALK THROUGH
Background:
‣ Ms. Norwood currently receives LIM. She calls to report on 10/05/06 that she
has received a raise. Her hours at Walmart will increase to 40 hours per week.
She will earn $6.25 per hour ($250 per week) effective 11/01/06. She continues
to pay $10.00/week in child care for Joey.
‣ Document the change on SUCCESS per Ms. Norwood’s report and request
verification.
AMEN
‣ Select “R” from the AMEN screen and enter Ms. Norwood’s AU# XXXX00184
ADDR
‣ press F21 to access the NARR Screen. Select and Complete the Narrative
Macro/Quick Script “Change Reported to Change Center”.
UPDATE NARRATIVE - NARR NARR
xxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx
Today's Date is 10/05/2006 12:16:52 PM
Reported Change: Earned Income(X ) Unearned Income( )
Change in Address( ) Shelter( ) HH Size( )
Childcare( ) Resources( ) Other( )
Expenses exceed income? ( ) Y/N (X ) N/A
Change resulted in FS Benefit ( )Increase ( )Decrease ( )No Change
Or (X) Ineligibility for LIM / Eligible for TMA
E-mail sent: Follow up required by county? (N )Y/N
No action taken by call center. ( ) Y/N
If E-mail was sent: Why?
Does A/R receive subsidized Child Care? (N )Y/N
REMARKS: Reports a raise will now earn $250 per week
Enter Name, Load and Tel #
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
PG-3