Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS & FM Phase II PG February 29, 2008 RSM and Newborn I. OBJECTIVES By the end of this training, participants will: • have a basic knowledge of the RSM Medicaid COAs in SUCCESS • be able to identify screens and fields specific to RSM in SUCCESS • be able to process Newborn Medicaid using SUCCESS • have a basic knowledge of the RSM Review process on SUCCESS PG-1
Call Center FS & FM Phase II PG February 29, 2008 RSM and Newborn II. Allison Arroyo – Add a Newborn Walk Through Background The household members are a pregnant mother, Allison Arroyo, her spouse, Carlos Arroyo, and their three-year-old child, Andrea. Allison receives RSM PgW Medicaid and Andrea receives RSM Child Medicaid. The mother calls you on 10/05/06 to tell you that she has had her baby, Emanuel, on 10/03/06. There current address is 1152 Stoney Brook Lane, Jackson, GA 30233, Butts County. Phone (678) 875-6432.Ms Arroyo has already faxed a copy of the Hospital Confirmation of Birth to your office. Your Assignment Add the newborn to the existing RSM AUs; add his own Newborn MA AU and document the appropriate Macro/Quick Script. Use the screens and data that follow. The trainer will assist you as necessary. AMEN Select K for Add-A-Person and enter Allison Arroyo’s F22 AU# XXXX00190 NAME for Allison Arroyo No information can be changed on this screen. Press ENTER to continue. MEMB for Emanuel Arroyo Date of Birth is 10/03/06 verified by mother’s statement. Is a black male Was enumerated at birth. NAME/SSN Clearance for Emanuel Arroyo Assign a new client ID for Emanuel. (write down the ID#) INCH for Allison Arroyo Select the RSM Child (F22) Application date is 10/05/06 PG-2
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