Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG February 29, 2008 Putting It Together WALK THROUGH CASE: HERMAN HORTON ADDING A PERSON TO AN ONGOING COMBINATION FOOD STAMPS AND MEDICAID CASE. This case will demonstrate how to add a person to an ongoing combination case. Background: Herman Horton calls on 10/05/06 to report that his niece Kelly L. Horton age 8 now lives with him. She moved in on 10/2/06. Her parents William and Shelly Horton were killed 3 months ago in an auto accident. He would like to add Kelly to his Food Stamp and RSM Child Cases. Kelly started receiving $250 per month Social Security Benefits (RSDI Survivors Benefit) in 9/06. Mr. Horton has already faxed to your office a copy of Kelly’s Birth Certificate to verify citizenship and a copy of the Benefit Award letter from Social Security to verify Kelly’s RSDI benefit amount, as well as a copy of the death certificates for Kelly’s parents. Your Assignment • Register Kelly into the Food Stamp and RSM Cases, complete a mini interview, complete the application processing and finalization functions to add Kelly to both cases using the data below. STEP 1 Register New Person AMEN • select K • enter Herman Horton’s FS AU ID# XXXX00012 OR the RSM (F22) AUID # XXXX00011 (choose either AU#) NAME • cannot change any information, press enter MEMB • Kelly L. Horton • DOB 02/11/1998 • White Female • Social Security Number 555 – 44 – XXXX • Press Enter PG-3
Call Center Food Stamp Phase II PG February 29, 2008 Putting It Together CRS MEMB INCH • assign a new client ID number for Kelly, she has never received assistance • Note: if names already appear on the screen, you will have to press enter until you see “End of Matches” or “No Next Screen” in red at the bottom of the screen • then TAB to assign a new client ID, type “Y” • press enter • Press enter as there are no more members to add • type “Y” select Food Stamps and Medicaid F22 • enter N for all persons receiving TANF, RF, SSI (if needed) • application date is 10/05/06 • do not print AFA as this is not needed when adding a person to the FS case • PF4 around the warning message NOTE: The application date for adding a person will be the day that the change is reported. REDI • do not schedule an appointment, PF4 • STEP 2 Interview AMEN • select O • enter Herman Horton’s FS AU ID# XXXX00012 OR the RSM (F22) AUID # XXXX00011 (choose either AU#) PG-4
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