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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call <strong>Center</strong> FS/FM SUCCESS PG October 24, 2007<br />

Screening and Registration<br />

Inquire to check for pending status<br />

AMEN<br />

AMEN<br />

A. To ensure that the application is in the system, and is<br />

pending, have participants inquire on the AU.<br />

• Select B<br />

• leave the AU number that will be showing there<br />

• press enter<br />

• review the STAT screen to be sure the AU STAT field has a P in it for pending<br />

• PF3 back to AMEN<br />

B. Intake Schedule Inquiry<br />

<br />

PF3 back to the Main Menu<br />

Main Menu<br />

<br />

<br />

Select E<br />

press enter<br />

EMEN<br />

<br />

select A<br />

enter the date of the appointment, 10/06/06<br />

<br />

press enter<br />

SCHD<br />

<br />

PF3 back to the Main Menu<br />

Main Menu<br />

<br />

<br />

select A<br />

press enter<br />

PG-27

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