Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG February 29, 2008 Putting It Together • press F9 to access the REMARKS Screen. Select and Complete the New Unearned Income Macro/Quick Script from the Unearned Income Macros List. UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXX New Unearned Income XXXXXXXXXXXXXXXXXXXXXXXX Date of Contact is: 8/22/2007 Method of Contact: (X )Phone ( )FAX ( )Mail ( )Other Contact's Name/Source: Herman Horton Person receiving: Kelly L. Horton Type of Unearned Income: RSDI Date first received: September 2006 Gross amount: $250 Net amount: N/A Explain budgeted amount? ( ) Yes ( X )No How verified? Award Letter from Social Security Lump sum received ( )Yes ( X )No ***If yes, update resource screen*** Verification Status: Received , Faxed copy of Benefit Award letter to office on 10/05/06 Forms Sent:( )C173 ( )C178 ( )C809 Sent Date: Due Date: Remarks: Enter Name, Load and Tel # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX PG-9
Call Center Food Stamp Phase II PG February 29, 2008 Putting It Together • press enter • fast path to WORK for Kelly WORK for Kelly • SUCCESS automatically coded Kelly as exempt due to age, client statement accepted • Fast path to MISC for the Food Stamp Program MISC B for the Food Stamp Program ELIG FSFI MISC • press F8 – to run a trail budget/eligibility to view the income and expenses you will use to document management • press enter • Note the FS Benefit has increased. (write down the income and expenses amount) • press enter • press F9 to access the REMARKS Screen. Select and complete the Management Macro/Quick Script. PG-10
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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