Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXXXXXXXXXXX New Unearned Income XXXXXXXXXXXXXXX Date SGCC Worked Case: 10/05/06 2:04:25 PM Method of Contact (X )Phone ( )FAX ( )Mail ( )Other Contact's Name/Source: Arthur Griffith Person receiving: Arthur Griffith Type of Unearned Income: UCB Date first received: 10/21/06 Gross Amount: $105.00 Net Amount: $105.00 Explain Budgeted Amount? ( ) Yes ( X )No How verified? Clearinghouse SDX Lump Sum Received ( )Yes ( X)No ****If Yes, Update Resource Screen****. Type of Verification: Clearinghouse Verifies Forms Sent( )C173 ( )C178 ( )C809 Sent Date: Due Date: Remarks: Enter Name, Load and Tel # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX • press enter • fast path to WORK WORK for Arthur • change Arthur’s work exemption code (if needed) Note: If changes are made to any of the work status codes on the WORK Screen, post a WORK STATUS Macro to explain why a change is being made. • press F9 to access the REMARKS Screen. Select and complete the Work Status Macro/Quick Script from the Master Macros List. PG-44
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Work Status XXXXXXXXXXXXXXXXXX Date SGCC Worked Case: 10/05/2006 2:15:21 PM Method of Contact (X )Phone ( )FAX ( )Mail ( )Other Work Code Changed To: UC Reason: Now Exempt Receives UCB Effective Month: 11/06 ABAWD ( )Yes (X )No ADDR Screen Sent: Remarks: Work Status Updated Enter Name, Load and Tel # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX • press enter • fast path to MISC A MISC A ELIG FSFI MISC • press F8 – to run a trail budget/eligibility to view the income and expenses you will use to document management • press enter • Note the FS Benefit has decreased. (write down the income and expenses amount) • press enter • press F9 to access the REMARKS Screen. Select and complete the Management Macro/Quick Script from the Master Macros List. PG-45
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Call Center FS/FM SUCCESS PG Octobe
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