Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes Instructions: Read the situation, then complete the SHEL screen for each situation as you would on SUCCESS. PG-78
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes Different Shelter Situations – Food Stamp Shelter Exercise Instructions: For the following situations A –H, complete each SHEL Screen as you would on SUCCESS based on the each Situation. Use the Codes below to help you complete the screens. These are the codes that would appear for each field when y press the F1 key. Primary Heat /Cool A-AIR CONDITIONING B-BUTANE C-COAL E-ELECTRIC F-FANS G-GAS I-INCLUDED IN RENT K-KEROSENE N-NO HEAT COOL SOURCE O-OIL W-WOOD X-GAS AND ELECTRIC Z-OTHER FUEL Phone STD LE-LEASED PHONE OW-OWNED PHONE SUA Type AC-ACTUAL UTILITY EXPENSES HC-HEATING AND COOLING EXPENSES HO-HOMELESS NH-NON HEATING OR COOLING EXPENSE NO-NO UTILITIES Verification Types BI-VERIFIED BY BILL CH-VERIFIED BY CHECK CS-VERIFIED BY CLIENT STATEMENT LE-VERIFIED BY LETTER LL-VERIFIED BY LANDLORD STATEMENT NV-NOT VERIFIED OT-VERIFIED BY OTHER RC-VERIFIED BY RECEIPT TC-VERIFIED BY PHONE PG-79
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