Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS & FM Phase II PG February 29, 2008
RSM and Newborn
Combined Add a Person (Newborn to Existing Food Stamp
and RSM Budget Group ) and Add a Program ( Create
Newborn Medicaid Case)
Call Center Only
K – to place the Newborn to the existing Food Stamp and
RSM Budget Group
J – to add the new Newborn Medicaid Case (no AU#
required on AMEN, during this process you will register the
Newborn Medicaid case SUCCESS will generate an AU# at
the end of this process)
O – to add the non-financial and financial information for the
Food Stamp and Newborn Medicaid Cases
P – to add verification (if required), new or terminated
income, or any other required information for the Food
Stamp and Newborn Medicaid Cases
Q – to make the EACH case active and issue benefits for
the new program. EACH case must be finalized separately.
PG-29