Customer Contact Center Food Stamp/Family Medicaid Phase II ...

More documents

Recommendations

Info

Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes VI. WALK-THROUGH CASE: ARTHUR GRIFFITH LOSS OF INCOME This case will demonstrate how to remove income from an ongoing case. Background: • Arthur Griffith calls on 10/05/06 to report that he was terminated from his job at McDonald’s on 10/02/06 due to lack of work. He will receive his last paycheck on 10/11/06. His former supervisor is Gary Hines, phone number 770-627-3321. You advise Mr. Griffith that you will need to verify termination of employment. You discuss management with Mr. Griffith. He states he is unsure of how he will manage until he can find another job. You discuss with him the possibility of applying for UCB. You advise Mr. Griffith to report if he starts to receive UCB and his income exceeds 130% of the FPL. You also advise Mr. Griffith that you will send him a verification checklist in the mail. Your Assignment: • First: Run trial eligibility “F” to determine whether or not verification is required. • Second: If verification is needed document the case using the appropriate Macros/Quick Scripts and send a verification checklist in “R”. • Third: Once verification is received, in “R” delete the income and child care for the ongoing month to make the change effective. First - AMEN • select F and enter Arthur’s FS AU ID#. XXXX00077 ADDR • press enter to ERN2 for Arthur. ERN2 • place a “Y” in the delete field and press F24. • fast path to Done PG-28
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes ELIG FSFI • review to ensure that the AU is still eligible. • this change causes benefits to increase, so verification is required. • Press enter to return to AMEN. Second - AMEN REDE • select R and enter Arthur’s FS AU ID# XXXX00077 • SUCCESS is reminding you that Maggie is due for review next month and checking to see if you want to initiate the review now. • press F4 to go to ADDR without initiating a review ADDR • Press F21 to access the NARR Screen. Select and complete the Narrative Macro/Quick Script “Change Reported to Change Center”. PG-29
Page 1 and 2:
Customer Contact Center Food Stamp/
Page 3 and 4:
Call Center FS/FM SUCCESS PG Octobe
Page 5 and 6:
Page 7 and 8:
Page 9 and 10:
Page 11 and 12:
Page 13 and 14:
Page 15 and 16:
Page 17 and 18:
Page 19 and 20:
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Page 31 and 32:
Call Center FS/FM SUCCESS PG June 2
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 81 and 82:
Page 83 and 84:
Call Center FS & FM Phase II PG Feb
Page 85 and 86:
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Page 115 and 116:
Page 117 and 118:
Page 119 and 120:
Page 121 and 122:
Page 123 and 124:
Page 125 and 126:
Page 127 and 128:
Page 129 and 130:
Page 131 and 132:
Page 133 and 134:
Page 135 and 136:
Page 137 and 138:
Page 139 and 140:
Page 141 and 142:
Page 143 and 144:
Page 145 and 146:
Page 147 and 148:
Page 149 and 150:
Page 151 and 152:
Page 153 and 154:
Page 155 and 156:
Page 157 and 158:
Page 159 and 160:
Page 161 and 162:
Page 163 and 164:
Page 165 and 166:
Page 167 and 168:
Page 169 and 170:
Page 171 and 172:
Call Center Food Stamp Phase 2 PG F
Page 173 and 174:
Page 175 and 176:
Page 177 and 178:
Page 179 and 180:
Page 181 and 182:
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Page 189 and 190:
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Page 197 and 198:
Page 199 and 200: Call Center FS/FM SUCCESS PG Octobe
Page 218 and 219: Call Center Food Stamp Phase 2 PM J
Page 222 and 223: Call Center Food Stamp Phase 2 TM J
Page 224 and 225: Call Center Food Stamp Phase 2 PG O
Page 300 and 301:
Call Center Food Stamp Phase 2 PG O
Page 302 and 303:
Page 304 and 305:
Page 306 and 307:
Page 308 and 309:
Page 310 and 311:
Call Center Food Stamp Phase II PG
Page 312 and 313:
Page 314 and 315:
Page 316 and 317:
Page 318 and 319:
Page 320 and 321:
Page 322 and 323:
Page 324 and 325:
Page 326 and 327:
Page 328 and 329:
Page 330 and 331:
Page 332 and 333:
Page 334 and 335:
Page 336 and 337:
Page 338 and 339:
Page 340 and 341:
Call-Center Family Medicaid II Octo
Page 342 and 343:
Page 344 and 345:
Page 346 and 347:
Page 348 and 349:
Page 350 and 351:
Call Center Family Medicaid Phase 2
Page 352 and 353:
Page 354 and 355:
Page 356 and 357:
Page 358 and 359:
Page 360 and 361:
Page 362 and 363:
Page 364 and 365:
Page 366 and 367:
Page 368 and 369:
Page 370 and 371:
Page 372 and 373:
Page 374 and 375:
Page 376 and 377:
Page 378 and 379:
Page 380 and 381:
Page 382 and 383:
Page 384 and 385:
Page 386 and 387:
Page 388 and 389:
Page 390 and 391:
Page 392 and 393:
Page 394 and 395:
Page 396 and 397:
Page 398 and 399:
Page 400 and 401:
Page 402 and 403:
Page 404 and 405:
Page 406 and 407:
Page 408 and 409:
Page 410 and 411:
Page 412 and 413:
Page 414 and 415:
Page 416 and 417:
Page 418 and 419:
Page 420 and 421:
Page 422 and 423:
Page 424 and 425:
Page 426 and 427:
Page 428 and 429:
Page 430 and 431:
Page 432 and 433:
Page 434 and 435:
Page 436 and 437:
Page 438 and 439:
Page 440 and 441:
Page 442 and 443:
show all

Customer Contact Center Food Stamp/Family Medicaid Phase II ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?