Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Screening and Registration
REDI for Margaret Simmons
Margaret needs an appointment to be interviewed tomorrow.
To make an appointment we have to select another unit type; because, in the
training region unit type “01" is for clerical and unit type “02" is for intake.
Schedule an interview for 10/06/06 from 09:00 to 10:00
Under last name/remarks enter “Simmons/FS intake”.
For print location enter “L.” By selecting “L” for local, the appointment letter
will print out when we press enter.
REGISTER REGISTRATION DISPOSITION - REDI REDI
HOH Name MARGARET SIMMONS Client ID 986002419
Withdrawal?
Sched Interview
Unit Type 02 Unit Supv 9862
Inquiry Date 10 05 06
Load ID XXXX
Appt Date 10 06 06
Appt Type INT
Appt Begin Time (HH:MM) 09 : 00 Appt End Time (HH:MM) 10 : 00
L Name/Appt Remarks SIMMONS/FS INTAKE
Appointment Letter Print Location L
Other Persons At This Address/Other Narrative Information
Message 0164
0164 DO YOU NEED TO SCHEDULE AN APPOINTMENT?
13-note 14-schs 15-nmiq
18-tbud
PG-26