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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call <strong>Center</strong> <strong>Food</strong> <strong>Stamp</strong> <strong>Phase</strong> <strong>II</strong> PG October 24, 2007<br />

Adding and Deleting People<br />

<strong>II</strong>I.<br />

Becky White: Independent Study Add a Person<br />

Background<br />

Becky White calls on 10/5/06 to report that she had her baby on 10/03/06. Her<br />

name is Mindy C. White. She is a white female citizen and has no income or<br />

resources. She states the hospital completed the paperwork to enumerate Mindy<br />

and presented her with a letter of confirmation of birth which she faxed to the<br />

worker. Ms White states that she will not receive child support from Mindy’s<br />

father Robert Young. You review all points of eligibility on SUCCESS while you<br />

have her on the phone.<br />

Your Assignment<br />

• Complete the following steps to add Mindy C. White to the <strong>Food</strong> <strong>Stamp</strong><br />

case:<br />

Becky White’s AU# XXXX00203<br />

STEP 1: K – Add a person (registration)<br />

STEP 2: O – Interview<br />

STEP 3: P – Process Application Months<br />

STEP 4: Q – Finalize the Case (one RACF ID required)<br />

PG-17

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