Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase 2 PG October 24, 2007
Financial Changes
• A/R moved in with parents, Jack (age 62) and Margie (age 60) Jackson. A/R
states she will purchase and prepare separately.
• press F9 to access the REMARKS Screen. Select and complete the Members
Not in the AU Macro/Quick Script from the Additional Macros List.
UPDATE REMARKS - REMA REMA
XXXXXXXXXXXXXXXXXXXXXXXXXXX New HH Members Not in AU XXXXXXXXXXXXXXXX
Date SGCC Worked Case: 10/05/006 2:03:04 PM
Method of Contact (X )Phone ( )FAX ( )Mail ( )Other
Contact's Name/Source: Helena Jackson
MEMBERS OF HH NOT IN AU INCLUDE:
NAME RELATIONSHIP AGE
: Jack Jackson : Father : 62
: Margie Jackson : Mother : 60
: : :
: : :
: : :
CL REPORTS NO OTHER HH MEMBERS. STATES THAT AU P & P SEPARATELY FROM
ALL OTHER HH MEMBERS.
Enter Name, Load and Tel #
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
• press enter
• fast path to SHEL
SHEL
PG-71