Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS & FM Phase II PG February 29, 2008 RSM and Newborn ADDPROGRM INFORMED CHOICE - INCH INCH HOH Name ALLISON ARROYO Client ID XXXX68679 Indicate/add all programs the head of household wishes to apply for Ind Program Med COA AU ID Y MA F15 AFDC UP All FS Applicants receive AF, RF, SSI Appl Date 10 03 06 Message 0013 0013 REQUIRED FIELDS ARE IDENTIFIED BY "?" 18-tbud 20-afa REDI for Allison Arroyo Do not schedule an interview. PF4 past the warning message to go back to AMEN AMEN – Note: SUCCESS has generated a Newborn Medicaid AU# Write down the Newborn AU # __________________________ PG-5
Call Center FS & FM Phase II PG February 29, 2008 RSM and Newborn AMEN ADDR Interview for the New Program and New Person Select ‘0” and press Enter (AU# should already appear on the screen) press F21 to access the NARR Screen. Select and complete the Narrative Macro/Quick Script “Change Reported to the Change Center”. UPDATE NARRATIVE - NARR NARR xxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx Today's Date is 10/05/2006 12:16:52 PM Reported Change: Earned Income( ) Unearned Income( ) Change in Address( ) Shelter( ) HH Size(X ) Childcare( ) Resources( ) Other( ) Expenses exceed income? () Y/N (X ) N/A Change resulted in FS Benefit ()Increase ( )Decrease ( )No Change Or ( ) Ineligibility Add Newborn to F22 BG and Establish F15 case E-mail sent: Follow up required by county? (N )Y/N No action taken by call center. ( ) Y/N If E-mail was sent: Why? Does A/R receive subsidized Child Care? (N )Y/N REMARKS: Reports the birth of her baby Emanuel Arroyo Enter Name, Load and Tel # xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx STAT A (F15) Allison’s (Mom) financial responsibility code NM Emanuel’s financial responsibility code is PN Everyone else’s will be NM Press F9 to access the REMARKS Screen. Select and complete the Newborn Macro/Quick Script from the Master Macros List. PG-6
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