Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Automated Documentation Tools
• Enter 3 – to document FS Non-Compliance
• Enter 4 – to document FS Regaining Eligibility
• Enter 5 – to document FS 2 nd Three Months
• Enter 6 – to document the ABAWD Calendar for all ABAWDs
SHEL Documentation Requirement:
Eligibility for the shelter and utility deductions
Eligibility for the appropriate SUA or telephone standard
How expenses are paid by anyone outside the household will effect
deductions and how it is verified
How shared expenses effect deductions and how the situation is
verified
Insurance and taxes that are included in the mortgage payment
Mathematical computations to get shelter expenses to a monthly
amount
Utilities that are included in rent and the situation
There is 1 ADT:
This ADT has two portions. The first portion is to document dwellings with one
AU. The second is to document shared dwellings.
MISC Documentation Requirement:
The reason the case is over the SOP
Any change in the expedited services indicator
The reason for manual issuance, the date of the manual issuance, the
amount and month of the manual issuance
Financial Management
There are 2 ADTs available:
• Enter 1 to document management.
• Enter 2 to document OSOP.
PG-11