Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes Financial Changes - Earned and Unearned Income Related Macros/Quick Scripts Complete the Narrative Macro/Quick Scripts “Change Reported to the Call Center” UPDATE NARRATIVE - NARR NARR xxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx Today's Date is 11/3/2006 12:16:52 PM Reported Change: Earned Income( ) Unearned Income( ) Change in Address( ) Shelter( ) HH Size( ) Childcare( ) Resources( ) Other( ) Expenses exceed income? ( ) Y/N ( ) N/A Change resulted in FS Benefit ( )Increase ( )Decrease ( )No Change Or ( ) Ineligibility E-mail sent: Follow up required by county? ( )Y/N No action taken by call center. ( ) Y/N If E-mail was sent: Why? Does A/R receive subsidized Child Care? ( )Y/N REMARKS: Enter Name, Load and Tel # xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Earned Income Income Changes Change in Employer Change in Wages Loss of Wages New Employment (Report of a New Job) Unearned Income Change in Unearned Income Loss of Unearned Income New Unearned Income Related Changes Management Work Status Verification Received Verification NOT Received PG-2
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes Earned Income Macros Income Change MACROS UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXXCHANGE IN EMPLOYER XXXXXXXXXXXXXXXXXXXXXXXXXXXX DATE SGCC WORKED CASE: 11/3/2006 12:51:04 PM METHOD OF CONTACT ( )PHONE ( )FAX ( )MAIL ( )OTHER CONTACT'S NAME/SOURCE: PERSON WORKING: EFFECTIVE DATE: *******PREVIOUS EMPLOYER'S NAME: LAST DAY OF WORK: DATE AND AMOUNT OF FINAL CHECK: REASON NO LONGER WORKING HOW VERIFIED: *******NEW EMPLOYER'S NAME: START DATE: EMPLOYER'S ADDRESS/PHONE NUMBER: HOURS WORKED/WEEK: RATE OF PAY: FREQUENCY OF PAY: DAY OF WEEK PAID: DATE FIRST CHECK RECEIVED: DOES A/R HAVE INSURANCE: DOES A/R PAY CHILDCARE: CALCULATION OF PAY: DOES A/R RECEIVE UCB/WORKERS COMP/CONTRIBUTION: **** UPDATE WORK CODE IF NECESSARY***SEE MISC REMARKS FOR MANAGEMENT **** TYPE OF VERIFICATION: FORMS SENT( )C173 ( )C178 ( )C809 DUE DATE: REMARKS: ENTER NAME, LOAD AND TEL # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Change in Wages XXXXXXXXXXXXXXXXXXXXX Date SGCC Worked Case: 11/3/2006 1:03:07 PM Method of Contact ( )Phone ( )FAX ( )Mail ( )Other Contact's Name/Source: Person Working: Effective Date: Employer's Name: Reason for Change: Hours worked/week: Rate of Pay: Frequency of pay: Day of Week Paid: Date First Check Reflecting change: Type of Verification: Forms Sent( )C173 ( )C178 ( )C809 Due Date: Calculation of Pay: *******Update Child Care and/or work code If Necessary******* **********See MISC Remarks for Management ********** Remarks: Enter Name, Load and Tel # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX PG-3
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Call Center FS/FM SUCCESS PG Octobe
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