Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes • fast path to MISC A MISC A ELIG FSFI MISC • press F8 – to run a trail budget/eligibility to view the income and expenses you will use to document management • press enter • Note the FS Benefit has decreased. (write down the income and expenses amount) • press enter • press F9 to access the REMARKS Screen. Select and complete the Management Macro/Quick Script from the Master Macros List. PG-36
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXXXXXXX Management XXXXXXXXXXXXXXXXXXXX Date SGCC Worked Case: 10/062006 1:55:36 PM Method of Contact (X ) Phone ( )FAX ( )Mail ( )Other AU Name: Arthur Griffith Net Income: Monthly EXPENSES: MANAGEMENT MET( )Yes ( )NO If NO, Explain Discrepancies: A/R terminated from job. Check management at next review Type of Verification: None at this time Forms Sent( )C173 ( )C178 ( )809 Sent Date: Due Date: Remarks: Enter Name, Load and Tel # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX • press enter • fast path to DONE ERRO • ignore all Clearinghouse errors and problem solve all others. ELIG • review and enter Y to confirm FSFI • review and enter Y to confirm PG-37
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Call Center FS/FM SUCCESS PG Octobe
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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