Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Food Stamp Phase II PG February 29, 2008 Initial Application I. Introduction Objectives for Intake By the end of this section, you should know: • how to enter basic information at intake • how to document at intake • how to request verification • how to process application months • how to finalize an application • what notice the applicant will receive after the case is complete • how to correct demographic information • how to enter variable income at application • how to delete income at application • how to enter information about a disability • how to enter medical expense information • how to enter child care information • what forms must be completed at initial application • how to incorporate good interview techniques and policy information into a complete interview • how to stop working on one case and access another SUCCESS case • how to identify and correct the POE PG-1
Call Center FS & FM Phase II PG February 29, 2008 Initial Application PG-2
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