Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Automated Documentation Tools
Automated Documentation Tools
The purpose of the documentation requirements and the Automated
Documentation Tools (ADTs) are to provide explanation
of the eligibility determination.
NOTE: Automated Documentation Tools are used by County
Eligibility Works to document the case on SUCCESS
• The documentation standards include the information required to
substantiate the eligibility determination.
• Documentation is completed on the REMA screen. To access the
REMA screen press F9 on a data screen.
• ADTs are also available. ADTs are pre-programmed statements
and questions that populate to the REMARKs screen by
depressing the tilde (~) key while ON THE DATA SCREEN.
• Rules for REMA
~ REMA does not have word wrap.
~ There is a selection field on the right side of the screen that will
allow insertion or deletion of a line.
~ Pressing the “END” key on any line will erase the remaining
portion of that line.
• Accessing ADTs
~ Press the tilde (~) key from the data screen.
~ The Remarks screen will appear and the ADT will appear
shortly there after.
• Navigating on an ADT
~ Be sure that the insert function is turned off when documenting
on an ADT.
~ Press tilde to move from field to field.
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