Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS & FM Phase II PG February 29, 2008
RSM and Newborn
V. Allison Arroyo – Increased Income Walk Through
Background
STEP ONE
AMEN
ADDR
The A/R is Allison Arroyo, a mother, with her husband, Carlos, and their
three-year-old child Andrea, and a newborn, Emanuel. Allison, Andrea and
Emanuel are receiving Medicaid. Allison calls on 10/05/06 to tell you that
she has gotten a promotion to assistant manager on 10/02/06. She will
now earn a salary of $610 per week, 40 hours per week. She will be paid
weekly on Wednesdays instead of bi-weekly. Her first check reflecting the
promotion will be received on 10/17/06.
Access the case to document the change reported by Mr. Arroyo. Then
request any verification needed to complete the change.
Select R and enter any of Allison’s AU ID #. XXXX00190
• Press F21 to access the NARR Screen. Select and complete the Narrative
Macro/Quick Script “Change Reported to Change Center”.
UPDATE NARRATIVE - NARR NARR
xxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx
Today's Date is 11/3/2006 12:16:52 PM
Reported Change: Earned Income(X ) Unearned Income( )
Change in Address( ) Shelter( ) HH Size( )
Childcare( ) Resources( ) Other( )
Expenses exceed income? () Y/N (X ) N/A
Change resulted in FS Benefit ( )Increase ( )Decrease ( )No Change
Or ( ) Ineligibility Medicaid Only Case
E-mail sent: Follow up required by county? (N )Y/N
No action taken by call center. ( ) Y/N
If E-mail was sent: Why?
Does A/R receive subsidized Child Care? (N )Y/N
REMARKS: Reports received a promotion, now earns $610 per week
Enter Name, Load and Tel #
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
PG-30