Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS/FM SUCCESS PG October 24, 2007 Introduction to SUCCESS Accessing the On-line Policy Manual Step 1. Enter the website address www.odis.dhr.state.ga.us Step 2. Choose Index Step 3. Select Family and Children Step 4. Select the specific program area PG-4
Call Center FS/FM SUCCESS PG October 24, 2007 Introduction to SUCCESS SUCCESS Sign – On Procedure Step 1 The first screen that displays is the “GO” screen. Note: In the county you will type DHR8. Step 2 At the GO screen, type CICSV2. Step 3 The next screen that displays is the SUCCESS sign-on screen. Step 4 At the SUCCESS sign-on screen… a. Select SUCCESS Ø4 b. Type your RACF ID__________ c. Type the Password __________ d. Press enter Step 5 The next screen that displays is the SUCCESS Main Menu. PG-5
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