Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS & FM Phase II PG February 29, 2008 Initial Application ERN2 for Margaret • Ms Simmons provides a completed Form 809 from her employer Sally Hughes on 10/09/06 • Margaret Simmons income varies from week to week. To determine representative pay, we will access the ENVC screen to enter the amounts for each pay period and allow SUCCESS to determine representative pay. • All fields on the ERN2 screen must be blank in order to access and complete the ENVC Screen. Use your “End” key to delete the information from each field. • Once all fields are blank, press F16 (shift F4) to access ENVC CHANGE EARNED INCOME 2 - ERN2 ERN2 01 Month 10 06 0071 10 05 06 01 Remarks Client Name MARGARET SIMMONS Client ID 761005918 Employer Name SALLY HUGHES Del Avg Hrs Freq Day Week Pd Extra Pay Amt 1 V Amt 2 V Amt 3 V Amt 4 V Extra V --------------------------------------------------- Work Expenses --------------------------------------------------- Type Amount Freq V Type Amount Freq V Message More Jobs 15-lett 16-evnc 23-alau 24-del PG-65
Call Center FS & FM Phase II PG February 29, 2008 Initial Application Entering Variable Income • Use Form 809 provided by Margaret Simmons to complete the ENVC Screen INTERVIEW EARNED VARIABLE INCOME CALCULATION - EVNC EVNC 01 Month 11 06 Client Name MARGARET SIMMONS Client ID 901000253 Del Avg Hours 010 Freq WK Day Week Pd MO Extra Pay PP End Date Pd/Rcvd Date Amount V Repres MM DD YY 10 02 06 10 05 06 50 wf y 09 25 06 09 28 06 45 wf y 09 18 06 09 21 06 55 wf y 09 11 06 09 14 06 50 wf y Message • Press enter to return to ERN2 24-del PG-66
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