Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS & FM Phase II PG February 29, 2008 Initial Application Notice History MAIN Menu AMEN NHIS • select A • select H for notice history • enter Margaret Simom’s FS AU # - XXXX00101 (customize) • enter “Y” in the select field for the 07/06 notice • press enter NCON • read the entire notice (press enter to scroll forward) • PF3 to return to AMEN PG-89
Call Center Food Stamp Phase 2 PG February 29, 2008 Call Center Basics OBJECTIVES By the end of this section, you should know: • the AU Cycle of Eligibility • the types of changes processed by the Call Center • the types of changes NOT processed by the Call Center • some of the different types changes and the related Macros/Quick Scripts • how to access the Macros/Quick Scripts on SUCCESS • the available Macros/Quick Scripts on SUCCESS • helpful hints when working with Macros/Quick Scripts on SUCCESS PG-1
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