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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call <strong>Center</strong> FS & FM <strong>Phase</strong> <strong>II</strong> PG October 24, 2007<br />

Closing<br />

OBJECTIVES<br />

• To motivate participants to apply on the job what they have learned in this 9<br />

day training course<br />

• To reinforce to participants that training is a process, not an event<br />

• To encourage participants to establish goals for the next 90 days<br />

• To encourage participants to establish and utilize support networks<br />

• To encourage participants to use other resources available in the resources in<br />

their Call <strong>Center</strong> office<br />

• To encourage participants to do the Right Work, the Right Way.<br />

PG-1

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