Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXXXXXXXXXXXX Management XXXXXXXXXXXXXXXXX Date SGCC Worked Case: 10/05/2006 1:55:36 PM Method of Contact (X) Phone ( )FAX ( )Mail ( )Other AU Name: Margaret Simmons Net Income: Monthly EXPENSES: If NO, Explain Discrepancies: MANAGEMENT MET() Yes ( ) NO Check Management at next Review Type of Verification: Forms Sent( )C173 ( )C178 ( )809 Sent Date: Due Date: Remarks: Enter Name, Load and Tel # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX • press enter • fast path to DONE ERRO (If you have no errors this screen will not appear) ELIG FSFI • Display error codes and resolve. Clearinghouse errors should not show up because Michael did not have an SSN. • Confirm non-financial eligibility ( if needed). • Eligibility screens show due to change to active members in existing case. NOTE: This is not confirming Michael’s add a person application which is still pending. PG-13
Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People DONE • Confirm benefit amount (if needed) • press enter to commit data to data base STEP 3: Processing Application Months AMEN APP1 ADDR DONE APP1 • select P and enter Margaret’s FS AU ID# • select 10/06, press enter • fast path to DONE • press enter to commit to the data base • PF 13 back to AMEN STEP 4 Finalize AMEN • select Q and enter Margaret’s FS AU ID# APP2 • press enter ELIG A for 10/06 • review and enter Y to confirm FSFI for 10/06 • review and enter Y to confirm ELIG A for 11/06 PG-14
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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