Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG February 29, 2008 Call Center Basics Changes Processed by the Call Center Earned and Unearned Income Changes which include: New or Terminated Income Changes Increased or Decreased Income Changes Address/Shelter Changes Adding/Removing Household Members Name Changes Changes in Medical Deductions Changes in Child Care Deductions Changes in Resources DOB and Gender/Race Corrections SSN Corrections Determine Student Eligibility Review Continued Medicaid Eligibility Lift Enumeration/Immunization Sanctions Process and Schedule Claims Correct Agency Error Cases For the Ongoing Month Fair Hearing Requests PG-4
Call Center Food Stamp Phase 2 PG February 29, 2008 Call Center Basics Changes NOT Processed by the Call Center Historical Changes Changes which occur on a Pending Application that has been Interviewed Changes which occur AFTER the review has been initiated Child Support Gap and Automatic Update Issues Reinstatement of Cases Closed by the County Rescheduling Appointments Resolving Issues Between Client and Worker Sanctions for Failure to Meet Work Requirements Sanctions Set Up by the County Worker (exception: Enumeration Sanctions) System Alerts(exceptions 136-New Hire, 161–Death Match) Transfer of Cases to Other County Offices Changes in Foster Care Cases Division of Juvenile Justice Cases Refugee or Adoption Assistance Cases Subsidized Earnings in TANF In the above situations, the Call Center Agent will document the change in SUCCESS and e-mail the information to the County Worker/Contact Worker and Supervisor. PG-5
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Call Center FS/FM SUCCESS PG Octobe
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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