Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People Margaret Simmons Adding An AU Member Margaret Simmons calls on February 18, 2007 and faxes a copy of the hospital confirmation of birth to report that her baby, Michael S. Simmons, was born on February 16, 2007. She states that Michael was enumerated at birth at the hospital. She states she will not receive child support from Michael's father Jack Owens. Answer the following questions: 1. Was the AU required to report this change? 2. What is your deadline to complete the change? 3. What verification is needed to process this change? 4. What month will the change become effective? PG-7
Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People II. WALK THROUGH CASE: MARGARET SIMMONS ADD A PERSON This case will demonstrate how to add a new baby to an ongoing case. Note: Due to system limitations in the training region we must use the dates below to process the change. Background Margaret Simmons calls on 10/05/06 to report that she had her baby, Michael S. Simmons on 10/03/06. He is a black male, a U.S. citizen, and has no income or resources. She states the hospital completed papers to send to Social Security to enumerate Michael and presented her with a letter of confirmation of birth which she faxed to the worker. She states she will not receive child support from Michael's father Jack Owens. You review all points of eligibility on SUCCESS while you have her on the phone. Your Assignment • Register, interview, and complete the application processing and finalization functions to add Michael to the FS case using the data below. STEP 1 Register New Person AMEN • select K • enter Margaret’s FS AU ID# NAME • cannot change any information, press enter MEMB • Michael S. Simmons • DOB 10/03/06 • black male • leave all SSN info fields blank (this will be completed in the interview) PG-8
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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