Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes Margaret Simmons Increased Wages Ms Simmons calls on 12/02/06 to report that she will now baby-sit full time, 40 hours per week for her employer Sally Hughes. She states she will now earn $160.00 per week, paid on Mondays, effective 12/07/06 to baby-sit both of Ms Hughes children. Ms Simmons states that she thinks she may be over the income limit for Food Stamps but she is not sure. Answer the following questions: 1. Was Ms. Simmons required to report this change? 2. What third part verification, if any, is required? 3. What is your deadline to complete this change? 4. What is the total amount of income to be budgeted ongoing? 5. Will this change cause benefits to increase or decrease? 6. What type of notice is required? 7. Will this change effect Ms Simmons’ reporting requirement? PG-18
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes IV. Walk Through: MARGARET SIMMONS Increased Wages This case will give you an opportunity to practice changing a timely report of an increase in earnings already budgeted in the case. Note: Due to system limitations in the training region we must use the dates below to process the change. Background Ms Simmons calls on 10/02/06 to report that she will now baby-sit full time, 40 hours per week for her employer Sally Hughes. She states she will now earn $160.00 per week effective 10/05/06 to baby-sit both of Ms Hughes. Ms Simmons states she will now work 40 hours per week, paid on Mondays. Ms Hughes states that she thinks she may be over the income limit for Food Stamps but she is not sure. Your Assignment: • Change wages for the ongoing month and complete the appropriate Macros/Quick Scripts. AMEN • Select R and enter Margaret’s FS AU ID# ADDR • Press F21 to access the NARR Screen. Select and complete the Narrative Macro/Quick Script “Change Reported to Change Center”. PG-19
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