Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes UPDATE NARRATIVE - NARR NARR xxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx Today's Date is 10/05/2006 12:16:52 PM Reported Change: Earned Income(X ) Unearned Income( ) Change in Address( ) Shelter( ) HH Size( ) Childcare( ) Resources( ) Other( ) Expenses exceed income? (N ) Y/N ( ) N/A Change resulted in FS Benefit (X )Increase ( )Decrease ( )No Change Or ( ) Ineligibility E-mail sent: Follow up required by county? (N )Y/N No action taken by call center. ( ) Y/N If E-mail was sent: Why? Does A/R receive subsidized Child Care? (N )Y/N REMARKS: Terminated from job due to lack of employment Enter Name, Load and Tel # xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx • press enter • fast path to ERN1 ERN1 for Arthur • press F9 to access the REMARKS Screen. Select and complete the Loss of Wages Macro/Quick Script from the Master Macros List. PG-30
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX LOSS OF WAGES XXXXXXXXXXXXXXXXXXX DATE SGCC WORKED CASE: 10/05/2006 1:53:27 PM METHOD OF CONTACT (X )PHONE ( )FAX ( )MAIL ( )OTHER CONTACT'S NAME/SOURCE: Arthur Griffith PERSON NO LONGER WORKING: Arthur Griffith LAST DAY OF WORK: 10/02/06 DATE AND AMOUNT OF FINAL CHECK: 10/11/06 CHILDCARE DELETED: N/A REASON NO LONGER WORKING: Terminated WAS COUNTY NOTIFIED OF VOLUNTARY QUIT: N/A EMPLOYER'S NAME: McDonald’s EMPLOYER'S PHONE #: 770-627-3321 SUPERVISOR'S NAME: Gary Hines HAS A/R APPLIED FOR UCB OR ANY OTHER ASSISTANCE: Advised to Apply *****UPDATE WORK CODE IF NECESSARY*** SEE MISC REMARKS FOR MANAGEMENT****** TYPE OF VERIFICATION: Separation Notice FORMS SENT(X )C173 ( )C178 ( )C809 SENT DATE: 10/05/06 DUE DATE: 10/15/06 REMARKS: Benefits will Increase once verified ENTER NAME, LOAD AND TEL # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX X ERN1 • press enter to return to ERN1 Note: From any screen on SUCCESS where “15-lett” is displayed at the bottom of the screen you can send a system generated letter to the A/R. The letters include: C139 – Contribution Statement, C173- Verification Checklist, and C809 – Verification of Earned Income. PG-31
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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