Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Automated Documentation Tools
There are 6 available ADTs.
• Enter 1 – For AUs w/no other HH members.
ADT #1 is selected at initial application and review when there are no
other HH members. The ADT adds the statement, “No other HH
members” and allows the FICM to document identity as well as SRR
status.
• Enter 2 – For AUs with other HH members.
ADT #2 is selected at initial application, when there is a change and at
review when there are other HH members and allows the FICM to list
the other members as well as document identity and SRR status.
• Enter 3 – To add or delete HH members.
ADT #3 is selected in interim or at review when a change is reported that
adds or removes an AU member.
• Enter 4 – To document missed appointments
ADT #4 is selected at initial application or review when the AU misses an
appointment
• Enter 5 – To document the reason for a Food Stamp denial.
ADT #5 is selected at initial application or review when the AU is denied
Food Stamp benefits.
• Enter 6 – To document a request for a Fair Hearing.
ADT #6 is selected when the AU requests a Fair Hearing
DEM1 Documentation Requirement:
Receipt of out-of-state benefits/termination of benefits and verification
Why Failure To Comply code is entered
No ADT is available.
DEM2 Documentation Requirement:
Details of disability / incapacity
PG-6