Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase II PG October 24, 2007
Adding and Deleting People
Adding and Deleting People
Related Macros/Quick Scripts
Complete the Narrative Macro/Quick Script “Change Reported
to the Call Center”
UPDATE NARRATIVE - NARR NARR
xxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx
Today's Date is 11/3/2006 12:16:52 PM
Reported Change: Earned Income( ) Unearned Income( )
Change in Address( ) Shelter( ) HH Size( )
Childcare( ) Resources( ) Other( )
Expenses exceed income? ( ) Y/N ( ) N/A
Change resulted in FS Benefit ( )Increase ( )Decrease ( )No Change
Or ( ) Ineligibility
E-mail sent: Follow up required by county? ( )Y/N
No action taken by call center. ( ) Y/N
If E-mail was sent: Why?
Does A/R receive subsidized Child Care? ( )Y/N
REMARKS:
Enter Name, Load and Tel #
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
AU Composition Changes
• Add HH Members
• Newborn Reported
• New HH Members NOT in the AU
• Removing a HH Member
Related Changes
Management
Work Status
PG-2