Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Family Medicaid Phase 2 PG February 29, 2008
TMA
Background:
Verification Provided
‣ Ms. Norwood provides the requested statement from her employer to verify her
wages on 10/08/06
AMEN
‣ Select “R” from the AMEN screen and enter Ms. Norwood’s AU# XXXX000184.
‣ Fast path to ERN2
ERN1
‣ Press F9 to access the REMARKS Screen. Review the Change in Wages
Macros/Quick Script for accuracy.
‣ Access a blank REMARKS Screen. Select and complete the Verification
Received Macro/Quick Script from the Verification Macros.
UPDATE REMARKS - REMA REMA
XXXXXXXXXXXXXXXXXXXXXXXXXXX Verification Received XXXXXXXXXXXXXXXXXXX
Date SGCC Worked Case: 10/05/2006 2:13:57 PM
Date Change Reported: 10/05/06
DATE VERIFICATION RECEIVED: 10/08/06
A/R Name: Katherine Norwood
has provided the requested verification of: Increased pay per week to $250
INCOME(X ) RENT( ) MANAGEMENT( ) ABSENT PARENT INFORMATION( )
Proof of Enumeration( ) or OTHER( )
TYPE OF VERIFICATION: Letter from Employer
REMARKS:
Enter Name, Load and Tel #
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
• Press enter
PG-6