Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG February 29, 2008 Putting It Together FSFI for HERMAN HORTON - FOOD STAMP ADD A PERSON 11/06 FINALIZE FOOD STAMP FINANCIAL ELIGIBILITY - FSFI FSFI A Month 11 06 AU ID 699515907 Prog FS Prog Type S Resources Income Test (cont) Resources Limit 2000.00 Excess Shelter 400.00 Total Resources 50.00 Medical Deduction .00 Income Test Dep Care Deduction .00 Gross Income Standard 1744.00 Child Support Ded .00 Gross Count Earned 601.37 Adjusted Net Income 197 .00 Self Employ Expenses .00 Net Income Standard 1341.00 Earned Income Deductn 120.27 Thrifty Food Plan 399.00 Net Earned Income 481.10 Allotment Amount 340.00 Gross Count Unearned 250.00 Recoupment Amount .00 TANF / Refugee .00 Benefit Amount 340.00 Standard Deduction 134.00 Previous Benefit 278.00 Bnft Eff Date 100506 Bnft Confirm Reasons Budgeting Method P Notice Type 0003 Waive Timely Notice Period Notice Override Review Begin Dt 05 06 Review End Dt 10 06 Strat 2 Issue Type Message 13-note APP2 • Type “Y” to Finalize the Case • Press enter back to AMEN PG-17
Call Center Food Stamp Phase II PG February 29, 2008 Putting It Together II. Sally Ramsey: Independent Study Add a Person to Combined Food Stamp and Medicaid F22 cases. Background Sally Ramsey calls on 10/02/06 to report that her nephew Mark C. Ramsey age 14, now lives with her. His date of birth is 5 – 11 – 92. He is a black male. His SSN is 555 –55 - XXXX. He moved in on 9/27/06. His parents Mary and Joe Ramsey are deceased. He previously lived with his grandmother in another state. Ms Ramsey would like to add Mark to her Food Stamp and RSM Child Cases. Mark currently receives $115.00 per month Social Security Benefits (RSDI Survivors Benefit, claim number 555-55-XXXXB. Mark started receiving RSDI in 5/04. Mark currently attends Mountain View High School. Mark will graduate high school in June 2010. Ms Ramsey has already faxed to your office a copy of Mark’s Birth Certificate to verify citizenship, a copy of the Benefit Award letter from Social Security to verify Mark’s RSDI benefit amount, as well as a copy of the death certificates for Mark’s parents. • Sally Ramsey’s FS AU# XXXX00030 Your Assignment MA F22 AU# XXXX00031 Complete the following steps to add Mark to the Food Stamp and Medicaid cases: • K – Add a Person (registration for all programs) • O – Interview for ALL Programs • P – Process Application Months • Q – Finalize Each Case Separately (one RACF ID required) PG-18
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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