Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes Three Things To Think About When An Ongoing Client Reports A New Job ADD THE INCOME TO THE CASE IMMEDIATELY! Ask if they’re paying child care Look at the WORK screen to see if changes are needed PG-8
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes II. WALK THROUGH CASE: HELENA JACKSON NEW EMPLOYMENT/ NEW WAGES This case will demonstrate how to add wages which are reported for an ongoing case. Background: • Helena Jackson calls on 10/05/06 to report that she has a new job working at CVS Pharmacy on 1887 Henry St., Cedartown, GA 30327. CVS phone number 770-842-3678. She will be working 40 hours per week at $5.25 per hour. She will be paid weekly on Fridays. She began work 9/28/06. She received her first check on 10/02/06. Her mother looks after her children so she has no childcare expenses. (Remember that we are limited in using dates because in the training region it is always 10/05/06). Her new employer will not provide health insurance. Your Assignment: • Add the wages for the ongoing month, then run trial eligibility, and document the appropriate Macros/Quick Scripts. AMEN • select R and enter Helena’s FS AU ID# XXXX00204 ADDR • press F21 to access the NARR Screen. Select and complete the Narrative Macro/Quick Script “Change Reported to the Change Center”. PG-9
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Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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