Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase II PG February 29, 2008
Putting It Together
WALK THROUGH CASE: HERMAN HORTON ADDING A PERSON TO
AN ONGOING COMBINATION FOOD STAMPS AND MEDICAID CASE.
This case will demonstrate how to add a person to an ongoing combination case.
Background:
Herman Horton calls on 10/05/06 to report that his niece Kelly L. Horton age 8 now lives
with him. She moved in on 10/2/06. Her parents William and Shelly Horton were killed 3
months ago in an auto accident. He would like to add Kelly to his Food Stamp and RSM
Child Cases. Kelly started receiving $250 per month Social Security Benefits (RSDI
Survivors Benefit) in 9/06. Mr. Horton has already faxed to your office a copy of Kelly’s
Birth Certificate to verify citizenship and a copy of the Benefit Award letter from Social
Security to verify Kelly’s RSDI benefit amount, as well as a copy of the death certificates
for Kelly’s parents.
Your Assignment
• Register Kelly into the Food Stamp and RSM Cases, complete a mini
interview, complete the application processing and finalization functions to
add Kelly to both cases using the data below.
STEP 1
Register New Person
AMEN
• select K
• enter Herman Horton’s FS AU ID# XXXX00012 OR
the RSM (F22) AUID # XXXX00011 (choose either AU#)
NAME
• cannot change any information, press enter
MEMB
• Kelly L. Horton
• DOB 02/11/1998
• White Female
• Social Security Number 555 – 44 – XXXX
• Press Enter
PG-3