Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS & FM Phase II PG February 29, 2008
RSM and Newborn
fast path to done
STEP TWO – Verification Received
AMEN
ADDR
Call Center receives a statement from her employer on 10/08/06, which
verifies her salary increase to $610 per week, paid weekly on
Wednesdays. Update Ms Arroyo’s case.
Select R and enter any of Allison’s AU ID #.
Fast Path to ERN2 for Allison
ERN2 for Allison
Press F9 to access the REMARKS Screen. Select and Complete the
Verification Received Macro/Quick Script from the Verification
Macros List.
UPDATE REMARKS - REMA REMA
XXXXXXXXXXXXXXXXXXXXXXXXXXX Verification Received XXXXXXXXXXXXXXXXXXX
Date SGCC Worked Case: 10/05/2006 2:13:57 PM
Date Change Reported: 10/05/06
DATE VERIFICATION RECEIVED: 10/08/06
A/R Name: Allison Arroyo
has provided the requested verification of: Increased Wages $610 salary per/wk
INCOME(X ) RENT( ) MANAGEMENT( ) ABSENT PARENT INFORMATION( )
Proof of Enumeration( ) or OTHER( )
TYPE OF VERIFICATION: Statement from Employer
REMARKS:
Enter Name, Load and Tel #
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
press enter
Update the ERN2 screen
PG-32