Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call <strong>Center</strong> FS/FM SUCCESS PG October 24, 2007 Introduction to SUCCESS EXERCISE Use your SUCCESS User Manual in section 1.1 to complete the template for the PF keys that remain the same all the time on your SUCCESS keyboard. PG-6
Call <strong>Center</strong> FS/FM SUCCESS PG October 24, 2007 Introduction to SUCCESS SUCCESS Sign-Off Procedures Step 1 PF3 to the Main Menu Step 2 PF3 once more Step 3 A black screen with “SUCCESS Session Terminated” at the top will appear. Step 4 Press the Pause/Break key to clear the screen Step 5 Type “CESF Logoff” and press enter You will return to the GO screen PG-7
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