Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Automated Documentation Tools
Transfer of Resources
TRAN – FICM determines if the AU has transferred resources with
the intent of receiving FS.
Screen name is Transfer of Resources.
Income
ERN1 – FICM enters the AU member’s employer.
Screen name is Earned Income 1.
ERN2 – FICM enters the AU member’s wages.
Screen name is Earned Income 2.
Policy Function:
SUCCESS uses the information entered on this screen to
complete the budget. Enter the representative amount in the
Amount 1 field and the rate of pay in the Frequency field and
SUCCESS will determine the gross amount of earned
income to budget.
Child Support Deduction
DEAL – FICM enters child support obligation and payments of the
AU member.
Screen name is Deem/Allocate.
Policy Function:
SUCCESS uses the obligated amount along with the amount
paid to determine the allowable amount of the child support
deduction.
Child Care Deductions
CARE – FICM enters the amount of child care paid for each child it
is paid.
Screen name is Dependent Care Expense.
Income
UINC – FICM enters unearned income including work study
income.
Screen name is Unearned Income.
PG-14