Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS & FM Phase II PG February 29, 2008
RSM and Newborn
VI. Susan Nelson – Increased Income Independent Study
Background
Your Assignment
Susan Nelson was just approved for RSM PG for herself and RSM child.
She calls on 10/05/06 to report she has received a promotion. She will
now earn $20 per hour, 40 hours per week effective immediately. You
have processed her request for prior months Medicaid and added her
newborn to the existing cases as well as adding a Newborn (F15)
Medicaid case. The first paycheck affected will be 10/12/06. You request
verification from her employer Blind Willie’s.
STEP 1
Document the reported change using the appropriate Macros/Quick
Scripts and request verification of income
Send s Verification Checklist
STEP 2
Call Center receives verification from Ms Nelson’s employer on 10/10/06
which verifies she will now earn $20 per hour, 40 hours per week
beginning 10/12/06.
Do not confirm an F99 case
Check your budgets carefully and ask a trainer for help if needed.
PG-41