Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center Food Stamp Phase 2 PG October 24, 2007
Financial Changes
UPDATE NARRATIVE - NARR NARR
xxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx
Today's Date is 10/05/2006 12:16:52 PM
Reported Change: Earned Income(X ) Unearned Income( )
Change in Address( ) Shelter( ) HH Size( )
Childcare( ) Resources( ) Other( )
Expenses exceed income? (N) Y/N ( ) N/A
Change resulted in FS Benefit ( )Increase (X )Decrease ( )No Change
Or ( ) Ineligibility
E-mail sent: Follow up required by county? (N )Y/N
No action taken by call center. ( ) Y/N
If E-mail was sent: Why?
Does A/R receive subsidized Child Care? (N )Y/N
REMARKS: Margaret reports a raise in pay to $160.00 per week.
Enter Name, Load and Tel #
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
• press enter
• fast path to ERN2 for Margaret
ERN2 for Margaret
• Note: All the information on the ERN2 Screen is in blue which means that the
income is listed on the ENVC Screen
• Ms Simmons will now earn $160.00 per week, now works 40 hours per week, her
income no longer varies, so delete the income from ENVC
• Press F16 (shift F4) to delete the variable income from the ERN2 Screen
PG-20