Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center FS & FM Phase II PG February 29, 2008 Initial Application Congratulations You’ve completed Margaret Simmons’ Initial Applications PG-87
Call Center FS & FM Phase II PG February 29, 2008 Initial Application II. Margaret Simom - Review Notice and Benefit History Background Your Assignment • You have completed an intake application on Margaret Simmons. In overnight batch processing SUCCESS sent a notice to Margaret and issued initial benefits. In the training region, we are unable look up the notice and benefit history for Margaret since the date is always 10/05/06. However, we can look at a notice and the benefit history for a similar case Margaret Simon. • Look up and review the notice and benefit history for Margaret Simon. Benefit History MAIN Menu • select M MMEN • select A for benefit history issuance inquiry • enter Margaret Simom’s FS AU # - XXXX00101 (customize) • press enter BENL • enter “Y” in the select field for 10/06 • press enter • review FS benefits MMEN • PF3 to return to the MAIN Menu PG-88
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