Customer Contact Center Food Stamp/Family Medicaid Phase II ...

Call Center FS/FM SUCCESS PG October 24, 2007
Automated Documentation Tools
• Eligibility for Excess Medical Deduction
• Eligibility for the full Excess Shelter Cost
• Eligibility for E&T Exemption based on age
Aliens Status, Student Status
ALAS – Conditional Screen – appears when a FICM codes
someone on DEM2 as an alien or student.
Screen name is Aliens and Students.
Policy affected by ALAS:
• Eligibility based on alien criterion
• Eligibility based on student criterion
Sanctions
DEM3 – FICM determines eligibility based on TANF sanctions and
Intentional Program Violations.
Excess Medical Deduction
FSME – FICM determines the excess medical cost so that
SUCCESS can calculate the deduction.
Screen name is Food Stamp Medical Expenses.
Resources
RES1 – FICM enters liquid resources.
Screen name is Resources 1.
Information entered on RES1 will be used to determine total
countable resources.
RES2 – FICM enters non-liquid resources.
Screen name is Resources 2.
Information entered on RES2 will be used to determine total
countable resources.
RES3 – FICM enters non-liquid resources.
Screen name is Resources 3.
Information entered on RES3 will be used to determine total
countable resources.
PG-13