Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXXXXXXX Removing a Household Member XXXXXXXXXXXXX Date SGCC Worked Case: 110/02/2006 2:06:44 PM Method of Contact (X )Phone ( )FAX ( )Mail ( )Other Contact's Name/Source: Marcie Kirby Individual's Name: Angela Ledbetter Date moved out: 10/02/06 Where did person go: live with her parents And reason moved out: same Type of Verification: A/R statement accepted Forms Sent( )C173 ( )C178 ( )C809 Sent Date: Due Date: Remarks: Enter Name, Load and Tel # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX • Type “Y” in the more field (bottom right corner) to post an additional Removing a Household Member from the AU Macro/Quick Script from the Master Macros List for Steven. PG-23
Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People UPDATE REMARKS - REMA REMA XXXXXXXXXXXXXXXXXXXXXXXX Removing a Household Member XXXXXXXXXXXXX Date SGCC Worked Case: 10/05/2006 2:06:44 PM Method of Contact (X )Phone ( )FAX ( )Mail ( )Other Contact's Name/Source: Marcie Kirby Individual's Name: Steven Ledbetter Date moved out: 10/02/06 Where did person go: live with his parents And reason moved out: same Type of Verification: A/R statement accepted Forms Sent( )C173 ( )C178 ( )C809 Sent Date: Due Date: Remarks: Enter Name, Load and Tel # XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX DEM1 • fast path to DEM1 for the first child (F11 to determine the line numbers for Angela and Steven Ledbetter) • F1 to find the code that someone is not in the home and enter it in the living arrangement field • Enter the code for each child • fast path to CARE for line 01 PG-24
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Customer Contact Center Food Stamp/
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Call Center FS/FM SUCCESS PG Octobe
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