Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes XIII. INDEPENDENT STUDY: LINDA THOMAS ADDRESS CHANGE/ DECREASE IN SHELTER DEDUCTIONS This case will give you an opportunity to practice adding reported new wages to an ongoing case. Background: • Linda Thomas calls on 10/05/06 to report that she and her family purchased a smaller home on 10/01/06. Her new address is 184 Sharp Drive, Atlanta, GA 30303. Her new phone number is 770-831-6275. She still lives in the same county. She will now pay $ 500 per month which will include taxes and insurance. She states she have central heat and air. She is responsible for paying electric, water, and the telephone. She has already faxed a copy of her mortgage payment to your office. Client statement is accepted. Management is not questionable Ms Thomas rented her pervious address from 05/2006 -10/2006 Your Assignment: • Document the change, change her address and SUA type, and request verification of the new amount, if necessary. Run trial eligibility to determine whether or not verification is required. Complete the appropriate Macros/Quick Scripts Linda Thomas AU# XXXX00202 PG-76
Call Center Food Stamp Phase 2 PG October 24, 2007 Financial Changes FSFI for Linda Thomas – Address Change/ Decrease in Shelter Deductions CHANGE FOOD STAMP FINANCIAL ELIGIBILITY - FSFI FSFI A Month 11 06 0701 10 16 96 AU ID 374252116 Prog FS Prog Type T Resources Income Test (cont) Resources Limit 2000.00 Excess Shelter 227.01 Total Resources 600.00 Medical Deduction .00 Income Test Dep Care Deduction .00 Gross Income Standard 2097.00 Child Support Ded .00 Gross Count Earned 1386.65 Adjusted Net Income 965.00 Self Employ Expenses .00 Net Income Standard 1613.00 Earned Income Deductn 277.33 Thrifty Food Plan 506.00 Net Earned Income 1109.32 Allotment Amount 216.00 Gross Count Unearned 216.66 Recoupment Amount .00 TANF / Refugee .00 Benefit Amount 216.00 Standard Deduction 134.00 Previous Benefit 246.00 Bnft Eff Date 100506 Bnft Confirm Reasons Budgeting Method P Notice Type Waive Timely Notice Period Notice Override Review Begin Dt 10 06 Review End Dt 03 07 Strat 1 Issue Type Message 13-note PG-77
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