Customer Contact Center Food Stamp/Family Medicaid Phase II ...

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Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People CRS MEMB INCH • assign a new client ID number • Press enter as there are no more members to add • select FS • enter N for all persons receiving TANF, RF, SSI • application date is 10/05/06 • do not print AFA as this is not needed when adding a person to the FS case • PF4 around the warning message NOTE: The application date for adding a person will be the day that the change is reported. REDI • do not schedule an appointment, PF4 STEP 2 Interview AMEN • select O • enter Margaret’s FS AU ID# ADDR • Press F21 to access the NARR Screen. Select and complete the Narrative Macro/Quick Script “Change Reported to Change Center”. PG-9
Call Center Food Stamp Phase II PG October 24, 2007 Adding and Deleting People UPDATE NARRATIVE - NARR NARR xxxxxxxxxxxxxxxxxxxxx Change Reported to Change Center xxxxxxxxxxxxxxxxxxxx Today's Date is 10/05/2006 12:16:52 PM Reported Change: Earned Income( ) Unearned Income( ) Change in Address( ) Shelter( ) HH Size(X ) Childcare( ) Resources( ) Other( ) Expenses exceed income? ( ) Y/N (X ) N/A Change resulted in FS Benefit (X )Increase ( )Decrease ( )No Change Or ( ) Ineligibility E-mail sent: Follow up required by county? (N)Y/N No action taken by call center. ( ) Y/N If E-mail was sent: Why? Does A/R receive subsidized Child Care? (N )Y/N REMARKS: A/R reports birth of baby. Faxed Confirm of Birth for Citizenship Enter Name, Load and Tel # xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx • press enter STAT • update Michael’s status in the Food Stamp Case, mandatory to be included, he is an applicant • press F9 to access the REMARKS Screen. Select and Complete the Newborn Macro/Quick Script from the Master Macros List. PG-10
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Call Center FS/FM SUCCESS PG Octobe
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